HELLO, TO ALL RESIDENTS, JUST A FEW FRIENDLY REMINDERS!

HEATING SEASON: BEFORE SUBMITTING A WORK ORDER, make sure all of your windows are closed and LOCKED! Make sure your thermostat is set to a minimum of 72 degrees (depending on the style of your thermostat, the number on top is what your thermostat is set to and the bottom is the temperature in your unit). If your thermostat is set to 72 degrees and it is 76 degrees in your unit, your heat will not turn on until the temperature of your unit falls below 72 degrees. If you live in a building with radiators, make sure they are on & fully opened. To do this, check the knobs on the side of each individual radiator (to turn the radiator on, turn the knob to the left; if it is turned to the right, it is shut off and you will not get any heat).

A/C REMOVAL: If the window a/c unit is owned by Management, we will remove it once the weather reaches a consistent temperature. The unit is stored inside a closet in your apartment. DO NOT ATTEMPT TO REMOVE A WINDOW UNIT ON YOUR OWN IF OWNED BY MANAGEMENT. We make every effort to give advance notice, but there may be times that this will not be the case.

SNOW REMOVAL: Our snow removal and salting service makes rounds throughout the day and night to clean all parking lots and sidewalks. Please allow them time to perform their work, especially during heavy snowstorms. Also, please move your car when they arrive at the property; this helps allow them to clean parking spaces.

WORK ORDERS MARKED “NO” PERMISSION TO ENTER: If you submit a work order and do not give permission for our staff to enter, it will be canceled, and you will need to re-submit it with permission to enter.

CORRESPONDENCES AND MAINTENANCE REQUESTS: Must be sent through the online portal. Our office hours are M-Thurs. 9am-4pm & Friday 9am-noon (PLEASE DO NOT CALL OUR ANSWERING SERVICE DURING NORMAL BUSINESS HOURS, EVEN IF IT IS AN EMERGENCY, PLEASE SUBMIT THROUGH THE PORTAL). PLEASE DO NOT TEXT QUESTIONS. We communicate notices and emergencies at the building via email and text. Please make sure your information is up-to-date on your portal (mobile number and email) at all times.

CHARGES AND PAYMENTS ON YOUR ACCOUNT: Before submitting a question to the office about a balance or credit, please click the “payments” tab and then click the “view full account ledger” tab. This will show you all charges and payments made on your account. A credit will show a minus (-) symbol in front of the number.

LATE RENT: Fees are waived as a one-time courtesy and only if a partial payment of ½ of the rent has been made.

RENTERS INSURANCE: Is a requirement of the lease and must be uploaded to your portal under the “insurance” tab (declaration page, NO screenshots) and updated at each renewal of the policy. If you do not have this information on your portal, you will be enrolled in liability insurance (which covers the owner only) for $9.50 per month. The system does not recognize screenshots; please make sure you upload a PDF of your policy.

As always, we appreciate your cooperation in these matters.

Best regards,

The AIM Realty Group, Inc.